Refund policy

We’re unable to accept returns on coffee since it’s a perishable product.

However, your happiness matters deeply to us.

If something isn’t right with your order  whether it’s a quality issue or an error  please reach out to us at info@coffeeconcierge.co within 10 days of receiving your shipment. We’ll make it right and help you find something you truly love.

We have a 30-day return policy for all accessories, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@coffeeconciergeco.co

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@coffeeconciergeco.co

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at info@coffeeconciergeco.co